Why a good score here is worth something.
If anyone could buy a better score, yours would mean nothing. So these never change, whatever
you pay.
No paid scores Plans add tools and faster case handling. Weighting is the same for everyone.
No deleting reviews You can reply, resolve or dispute with evidence. You can’t make a review disappear.
An independent referee Disputes and fake-product cases are ruled by our review team — not by brands, not by vendors.
Fixing it counts Every complaint you resolve lifts your Resolution score. Silence lowers it.